Terms & Conditions

1 Introduction

These Terms and Conditions (the "Agreement") constitute a legally binding contract between you (the "User", "Player", or "you") and wisma88 (the "Platform", "we", "us", or "our") governing your access to and use of the wisma88 website located at https://wisma88.cam and all associated services, products, and features offered thereon.

wisma88 is an online gaming platform offering live casino, sports betting, slots, esports wagering, and related entertainment services, primarily serving players located in Malaysia. The platform is operated and maintained by the wisma88 entity responsible for its day-to-day management and regulatory compliance.

By registering an account, accessing the Platform, or using any of our services — including browsing the website, placing a bet, claiming a bonus, or making a deposit — you acknowledge that you have read, understood, and agreed to be bound by this Agreement in its entirety, including all policies incorporated herein by reference.

2 Definitions

For the purposes of this Agreement, the following terms shall have the meanings ascribed below:

3 Acceptance of Terms

By completing the account registration process and ticking the confirmation checkbox, or by continuing to use the Platform after any published amendments to this Agreement, you represent and warrant that:

• You have read and understood this Agreement in full;
• You are of legal age (minimum 21 years of age) to enter into a binding contract and to engage in online gambling in your jurisdiction;
• You are not registered on any self-exclusion list or otherwise prohibited from gambling;
• The information you provide during registration is accurate, current, and complete;
• You accept sole responsibility for your compliance with all applicable laws in your jurisdiction of residence.

4 Account Eligibility

Access to and use of the wisma88 Platform is subject to the following eligibility requirements, all of which must be satisfied on a continuous basis:

• Age: You must be at least 21 years of age. This requirement is strictly enforced. wisma88 will conduct age verification checks and reserves the right to suspend any Account where age eligibility is in question.
• Jurisdiction: You must be accessing the Platform from a jurisdiction in which online gaming activity is not explicitly prohibited under applicable law. It is your sole responsibility to determine the legality of your participation.
• One Account Per Person: Each natural person may hold only one (1) Account on the wisma88 Platform. Duplicate accounts, whether created under the same identity or different identities, are strictly prohibited and will result in forfeiture of all funds and permanent account termination.
• No Corporate Accounts: Accounts may only be opened by natural persons acting in their personal capacity. Business entities, trusts, and partnerships may not register as Players.
• Mental Capacity: You must have full legal capacity to enter into this Agreement. Persons under legal guardianship or otherwise lacking full contractual capacity are not eligible to register.
• No Prohibited Status: You must not be employed by wisma88, any of its affiliates, or any game provider whose products are available on the Platform, nor be a close family member of any such employee.

5 Account Registration

To access the full range of services on wisma88, Players must complete the account registration process. The following conditions apply:

• Registration requires submission of accurate personal information including full legal name, date of birth, residential address, email address, and mobile phone number.
• Players must not use pseudonyms, aliases, or any name other than their legal name as it appears on a government-issued identification document.
• wisma88 will verify the information provided during registration through internal KYC procedures. Players may be required to submit supporting documentation such as a national identity card (MyKad), passport, or proof of address.
• KYC verification is mandatory prior to the processing of any withdrawal request. wisma88 reserves the right to request KYC documents at any stage of the Player relationship.
• Players are responsible for maintaining the accuracy of their registered information at all times and must update their details promptly in the event of any change.
• Registration from jurisdictions where online gambling is prohibited is not permitted. Players must not use VPN, proxy, or other IP-masking technologies to circumvent this restriction.

6 Account Security

Players are solely responsible for maintaining the confidentiality and security of their login credentials. The following obligations apply:

• You must not share your username, password, or two-factor authentication (2FA) codes with any third party under any circumstances.
• Any activity conducted through your Account — including deposits, wagers, and withdrawal requests — is your sole responsibility, regardless of whether such activity was authorised by you.
• You must notify wisma88 immediately at [email protected] if you suspect that your Account has been accessed without authorisation or that your login credentials have been compromised.
• wisma88 recommends that Players enable two-factor authentication (2FA) to add an additional layer of security to their Account. This is especially important when accessing the Platform from public networks in areas such as KL Sentral, Bangsar, or KLCC.
• wisma88 will never contact Players to request their password. Any communication claiming to be from wisma88 and requesting your password or payment credentials should be treated as fraudulent.

7 Deposits & Withdrawals

7.1 Deposits

wisma88 accepts deposits in Malaysian Ringgit (MYR) and certain cryptocurrencies (BTC and USDT). Accepted MYR payment methods include Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and direct online banking via Maybank, CIMB, Public Bank, Hong Leong, and RHB. Minimum deposit amounts may vary by payment method and are displayed within the Player's account cashier section.

Deposits are credited to the Player's account in real time or within a short processing window depending on the payment method selected. wisma88 does not charge fees on deposits; however, third-party payment providers may apply their own charges.

7.2 Withdrawals

Players may submit withdrawal requests at any time, subject to the following conditions:

• KYC verification must be completed prior to the first withdrawal request and may be requested again for subsequent withdrawals at wisma88's discretion.
• Withdrawals may only be made to payment methods previously used to deposit to the Account, or to a verified bank account or e-wallet registered in the Player's name.
• Minimum withdrawal amounts and any applicable processing fees are displayed within the Account cashier section and may be updated from time to time.
• wisma88 targets processing times of under 5 minutes for Touch 'n Go eWallet, Boost, and GrabPay withdrawals; 5–15 minutes for DuitNow and FPX transfers; and 15–60 minutes for direct bank wire transfers. These are target timeframes and are not guaranteed in all circumstances.
• Withdrawal requests are subject to review and may be delayed or declined if the Account is under investigation for potential breach of this Agreement.
• wisma88 reserves the right to apply source of funds checks to any withdrawal request as part of its anti-money laundering obligations.

7.3 Currency

All Player Funds are denominated in MYR unless the Player has elected to use the cryptocurrency wallet facility. Cryptocurrency deposits are converted to MYR at the prevailing exchange rate at the time of deposit. wisma88 is not responsible for exchange rate fluctuations.

8 Bonuses & Promotions

wisma88 offers various promotional bonuses including welcome bonuses, reload bonuses, cashback offers, birthday bonuses, and referral rewards. All bonuses are subject to the following general terms, in addition to any promotion-specific terms communicated at the time of offer:

• Wagering Requirements: All Bonus Funds are subject to a wagering requirement that must be met before any winnings derived from Bonus Funds may be withdrawn. Wagering requirements range from 10x to 35x depending on the specific promotion. Players are advised to review the exact multiplier applicable to each bonus before claiming.
• Maximum Bet Cap: While Bonus Funds are active in a Player's account, the maximum permitted bet per round or spin is capped as specified in the promotion terms (typically between MYR 250 and MYR 500). Bets placed in excess of this cap while bonus funds are active may result in forfeiture of the bonus and any related winnings.
• Game Contribution: Not all games contribute equally to the wagering requirement. Slots typically contribute 100%; live casino table games, including Baccarat and Roulette, typically contribute 10%–20%. Specific game contribution schedules are published within each promotion's terms.
• Bonus Expiry: All bonuses have an expiry period, typically 7, 14, or 30 days from the date of activation. Bonuses and any associated winnings that have not been claimed or whose wagering requirements have not been met by the expiry date will be forfeited automatically.
• Bonus Abuse: wisma88 reserves the right to void bonuses, cancel associated winnings, and suspend or permanently close any Account where bonus abuse is suspected, including but not limited to: creating multiple accounts to claim a single-use bonus, placing opposing bets to guarantee a risk-free position, exploiting system errors, or providing false information to qualify for a promotion.
• One Bonus at a Time: Players may not hold more than one active welcome or deposit bonus simultaneously unless explicitly stated otherwise in promotion terms.
• Maximum Cash-Out: Certain promotions impose a maximum cash-out limit on winnings derived from Bonus Funds. Where applicable, this limit is specified in the individual promotion's terms and conditions.

9 Gameplay & Fair Play

wisma88 is committed to providing a fair and transparent gaming environment. The following principles govern gameplay on the Platform:

• All games offered on wisma88 utilise independently certified Random Number Generator (RNG) technology to ensure that game outcomes are genuinely random and not subject to manipulation by wisma88 or any third party.
• Return to Player (RTP) rates for each game are made available within the game interface or upon request from our customer support team. wisma88 does not alter published RTP rates.
• All sports betting odds are set and adjusted in accordance with standard market practices. Odds are subject to change prior to the commencement of an event and may be affected by market movements, team news, and other relevant factors.
• In the event of a technical failure during gameplay — including server disconnection, network interruption, or software error — wisma88 will investigate the incident and apply the outcome that is most fair to the Player based on available game state data. The decision of wisma88 in such cases is final.
• Players acknowledge that gambling outcomes involve inherent uncertainty and that no system, strategy, or information can guarantee a specific result. Past winnings are not indicative of future outcomes.

10 Prohibited Conduct

The following conduct is strictly prohibited on the wisma88 Platform and may result in immediate account termination, forfeiture of all funds, and reporting to relevant authorities:

• Registering more than one Account, or creating an Account using another person's identity or details;
• Using automated scripts, bots, artificial intelligence tools, or any software that provides an unfair advantage in gameplay or transaction processing;
• Colluding with other Players or third parties to manipulate game outcomes or exploit platform vulnerabilities;
• Engaging in money laundering, or using the Platform to conceal, transfer, or legitimise proceeds of criminal activity;
• Attempting to hack, reverse-engineer, or interfere with the Platform's software, infrastructure, or security systems;
• Using a VPN, proxy server, or other technology to mask your geographic location or circumvent access restrictions;
• Misrepresenting your identity, age, or location at any point during the registration or verification process;
• Making chargebacks or payment reversals through your bank or payment provider after funds have been deposited and wagered on the Platform;
• Threatening, harassing, or abusing wisma88 staff, other Players, or any third party in connection with the Platform.

11 Intellectual Property

All content on the wisma88 Platform — including but not limited to logos, trademarks, brand names, website design, graphics, software code, game interfaces, promotional materials, and written content — is the exclusive intellectual property of wisma88 or its licensors and is protected under applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. This licence does not extend to:

• Reproducing, distributing, or publishing any Platform content without prior written consent from wisma88;
• Using wisma88's brand name, logo, or trademarks in any commercial context;
• Creating derivative works based on Platform content or game materials;
• Scraping, data-mining, or systematically extracting content from the Platform.

12 Responsible Gambling

wisma88 is committed to promoting responsible gambling across all aspects of its Platform. Gambling is intended to be an enjoyable form of entertainment and must never be regarded as a source of income or a means of recovering financial losses.

The following responsible gambling measures are available to all Players:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps. Decreases take effect immediately; increases are subject to a 7-day cooling-off period.
• Session Time Limits: Players may configure maximum session durations. The Platform will notify the Player when their session limit is approaching.
• Loss Limits: Players may set maximum loss thresholds for defined periods to prevent excessive losses during a single session or period.
• Reality Checks: Players may enable periodic pop-up notifications summarising their session duration and net gaming position.
• Self-Exclusion: Players may voluntarily suspend their Account for periods of 1 week, 1 month, 3 months, 6 months, or permanently. Self-exclusion is enforced immediately and cannot be reversed within the chosen period.

Players who believe they may have a gambling problem are encouraged to contact the following support resources:

• Talian Kasih: 15999 (Malaysian national helpline)
• GamCare: International problem gambling support (text-only reference)

13 Account Suspension & Termination

wisma88 reserves the right to suspend, restrict, or permanently terminate any Player Account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of this Agreement;
• Suspected or confirmed fraudulent activity, identity theft, or money laundering;
• Failure to pass or comply with KYC verification requirements;
• Account registered or accessed from a prohibited jurisdiction;
• Chargeback requests or payment disputes initiated without legitimate basis;
• Collusion, use of prohibited software, or any form of unfair play;
• Threatening or abusive behaviour directed at Platform staff;
• Regulatory requirement or direction from a competent authority.

Where an Account is terminated due to a confirmed breach of this Agreement, wisma88 reserves the right to forfeit any Bonus Funds and associated winnings. Verified Player Funds (real money deposits not subject to any active wagering requirement) will be returned to the Player subject to applicable regulatory and compliance checks.

Players who wish to voluntarily close their Account may do so by contacting customer support at [email protected]. Account closure requests will be processed within 5 business days.

14 Limitation of Liability

To the fullest extent permitted by applicable law, wisma88's total aggregate liability to any Player arising out of or in connection with this Agreement — whether in contract, tort, negligence, or otherwise — shall not exceed the total net deposits made by that Player to their wisma88 Account in the twelve (12) months immediately preceding the event giving rise to the claim.

wisma88 shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to: loss of profits, loss of data, loss of goodwill, or interruption of service, even if advised of the possibility of such damages.

wisma88 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. Players access and use the Platform at their own risk.

Nothing in this clause shall limit wisma88's liability for fraud, gross negligence, or any other matter that cannot be excluded by law.

15 Privacy & Data

The collection, processing, storage, and use of personal data by wisma88 is governed by our Privacy Policy, which is incorporated into this Agreement by reference and forms an integral part thereof.

By registering an Account on wisma88, you consent to the processing of your personal data in accordance with the Privacy Policy. Key points include:

• wisma88 collects personal data solely for the purposes of account management, KYC compliance, fraud prevention, and service improvement;
• Personal data is never sold to third parties for marketing purposes;
• All data is encrypted in transit and at rest using industry-standard security protocols;
• Players have the right to access, correct, and request deletion of their personal data, subject to regulatory retention requirements.

16 Amendments to These Terms

wisma88 reserves the right to amend, update, or replace any provision of this Agreement at any time. Where changes are material, wisma88 will provide reasonable notice to registered Players via email or in-Platform notification prior to the amendments taking effect.

The current version of this Agreement, with its effective date displayed at the top of this page, constitutes the binding version at any given point in time. Players are responsible for reviewing this Agreement periodically. Continued use of the Platform following publication of any amendments constitutes acceptance of the revised terms.

17 Governing Law & Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which wisma88 is duly licensed and incorporated to operate its online gaming platform.

In the event of a dispute between a Player and wisma88 arising from or in connection with this Agreement or the use of the Platform, the parties agree to first attempt resolution through good-faith negotiation. Players should direct their concerns to our customer support team at [email protected] in the first instance.

Where direct negotiation fails to resolve the dispute within 30 days, either party may refer the matter to binding arbitration. The language of arbitration shall be English. The arbitrator's decision shall be final and binding on both parties.

Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

18 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you wish to exercise any of your rights under this Agreement, please contact the wisma88 support team through the following channels:

wisma88 is committed to resolving all Player concerns promptly and fairly. We take every complaint seriously and treat all communications with strict confidentiality.